Flick — Privacy Policy
Last updated: July 13, 2026
Flick ("Flick", "we", "us") is a family-organizer app that helps households capture and organize tasks, plans, meals, shopping, bills, and family logistics. This policy explains what personal data we collect, why, who we share it with, and the choices and rights you have.
The data controller is Flick (the responsible legal entity will be listed here upon incorporation). For any privacy question or request, contact us at support@helloflick.app.
1. Data we collect
Data you provide
| Category | Examples |
|---|---|
| Account & identity | Email address, phone number (if you connect WhatsApp), first and last name, profile photo, family role, language/region. |
| Family & social | Your family group, its members, invitations you send/receive, and your presence status ("busy", "shopping"). |
| Your content | Tasks, events, notes and captures, grocery lists, meal plans and ratings, habits, packing lists, rewards/chores, wishlists. |
| Financial | Bills you track (name, amount, due date). We do not collect payment card details — purchases are handled by the app stores and RevenueCat. |
| Children's information | Child profiles you create: name, age, and any allergies or notes you add. This is information you enter about your own family. |
| Health information | Health records and appointments you choose to add (e.g. a doctor's visit), and allergy information on child profiles. |
| Voice & messages | Voice notes you record for "brain dump" capture (converted to text), messages/media you send to the Flick WhatsApp assistant if you connect it, and emails you choose to forward to your family's Flick capture address. |
Data collected automatically
| Category | Examples |
|---|---|
| Device & push | A push-notification token, device/OS type, app version, and a unique app-install identifier. |
| Usage & diagnostics | In-app events (features used, screens, actions) via analytics, and crash reports/diagnostics to keep the app stable. |
| Subscription | Your Flick Plus subscription status and entitlement (via RevenueCat and the app stores). |
2. Why we use your data (and our legal bases)
| Purpose | Legal basis (GDPR) |
|---|---|
| Provide the core app — store and sync your family's tasks, plans and content across members | Performance of a contract |
| AI features — turn your text/voice/messages into organized tasks, plans and shopping lists | Performance of a contract; consent where required |
| Send notifications and reminders you set up | Performance of a contract; consent for optional nudges |
| Process subscriptions and manage entitlements | Performance of a contract |
| Keep the app secure, prevent abuse, and enforce usage limits | Legitimate interests |
| Understand usage and fix crashes to improve Flick | Legitimate interests; consent where required by local law |
| Special-category data (health/allergies you enter) | Explicit consent — you choose to add it, and it is shown only to you and your family group |
3. Who we share data with (service providers)
We use the following processors to run Flick. They act on our instructions and only receive the data needed for their function.
| Provider | What they process | Purpose |
|---|---|---|
| Google Firebase (Auth, Firestore, Cloud Functions, Cloud Messaging, Analytics, Crashlytics) & Google Sign-In | Account, your content, device/push token, usage & crash data | Authentication, data storage/sync, notifications, analytics, crash reporting |
| Google Workspace (Gmail) | Emails you forward to your family's Flick capture address | Receiving and processing email-forward captures |
| RevenueCat | App-store user id, subscription status | Subscription & entitlement management |
| OpenRouter (which routes to AI model providers such as OpenAI and Anthropic) | The text/content you submit to AI features (captures, tasks, family context needed for the request) | Generating tasks, plans, and shopping lists from your input |
| OpenAI & ElevenLabs | Voice recordings you make for capture | Speech-to-text transcription |
| Meta Platforms (WhatsApp Business / Graph API) | Your phone number and the messages/media you send to the Flick assistant — only if you connect WhatsApp | WhatsApp-based capture and replies |
We also disclose data if required by law, to protect our rights or users' safety, or in connection with a merger or acquisition (you will be notified).
4. International transfers
Our providers may process data on servers outside your country, including in the United States. Where we transfer personal data out of the EEA/UK/Israel, we rely on appropriate safeguards such as the EU Standard Contractual Clauses and equivalent mechanisms offered by our providers.
5. How long we keep data
We keep your data for as long as your account is active. When you delete your account, we delete your personal data from our systems, except where we must retain limited records for legal, security, or accounting reasons. Diagnostic and aggregated analytics data may be retained for a limited period. Voice recordings are transcribed and are not retained as audio beyond what is needed to produce the transcript.
6. Your rights
Depending on where you live (including under the EU/UK GDPR and Israel's Privacy Protection Law), you have the right to access, correct, delete, export, restrict, or object to the processing of your personal data, and to withdraw consent. Flick provides self-service tools in the app:
- Export my data — download a copy of your data from Settings.
- Delete my account — permanently delete your account and associated personal data from Settings, or via this page.
You can also email support@helloflick.app to exercise any right. You have the right to lodge a complaint with your local data-protection authority (in Israel, the Privacy Protection Authority).
7. Children
Flick is a general-audience app intended for adults (parents and caregivers) to organize their households. It is not directed to children and children do not create accounts. Any information about a child in the app is entered by an adult family member about their own family. If you believe a child has provided us personal data directly, contact us and we will remove it.
8. Security
We protect your data with authentication, access controls, encryption in transit, and server-side authorization rules that limit access to you and your family group. No system is perfectly secure, but we work continuously to protect your information and to fix issues we find.
9. Changes to this policy
We may update this policy. We will post the new version here and update the "Last updated" date, and for material changes we will notify you in the app.
10. Contact
Flick
support@helloflick.app